Privacy Policy
This website https://www.jesture.com.au is owned and operated by Jesture (ABN 14 681 531 868) (the ‘Company’) which presides in Australia, and whose privacy policy (“policy”) as outlined in this section (the ‘Document’), are written in accordance with the Australian Privacy Principles (APPs), governed by the Federal Privacy Act 1988.
The APPs govern the way in which companies collect, use, disclose, store, secure, and dispose of Personal Information, including that of their employees, service providers, representatives, customers, clients, students, and community members.
A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner.
The following policy outlines the company’s ongoing obligations in respect of how we manage Personal Information.
What is personal information?
The APPs define ‘personal information’ as, “information or an opinion that identifies an individual.” The company therefore acts in the best interest of its consumers, employees, service providers, and representatives to protect personal information.
Examples of personal information the company collects may include names, addresses, emails, phone numbers, bank account details, and other relevant information for the purposes of purchasing, or engaging with its products or services.
How do we collect personal information?
The company collects personal information for its primary purpose of accessing or using products, services, communities, and promotional material represented or created by the company. For this primary purpose, personal information may be collected in instances where:
1. The purchase of products or services take place;
2. Electronic, digital, or physical correspondence is received or sent (such as telephone, email, or post);
3. Subscriptions for benefits such as newsletters, discounts, or other materials is offered;
4. Enrolment is required to access products or services; And
5. Website cookies or authorised third parties require it. The company does not guarantee the website links, or policies of third parties. The company will, where appropriate, explain to you why we are collecting the information and how we plan to use it.
How do we use personal information?
The company collects personal information for the primary purpose of providing its products, services, communities, and promotional material.
The company may use personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
What is sensitive information?
When do we disclose personal information?
How do I access my personal information?
Access to personal information held by the company may be requested to enact updates or corrections, subject to certain exceptions.
A written request must be made to the company to access personal information, and appropriate identification is required before the release of any material.
The company will not charge any fee for access requests but may charge an administrative fee for providing a copy of your personal information.
How do we maintain the quality of personal information?
The company will take reasonable steps to ensure that personal information is accurate, complete, and up to date for the purposes of accessing its products, services, communities, and promotional material.
If personal information is found to be out of date or inaccurate, please advise the company as soon as practicable, so updates to your records may take place.
How do we protect personal information?
Several strict security measures are enforced by the company to protect your personal information, and to store it in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure. Personal information is protected by means including but not limited to:
1. Data encryption;
2. Secure storage systems;
3. Secure web servers;
4. Multifactor Authentication (MFA);
5. Robust password protection software;
6. Restricted access controls for employees and contractors; And
7. Third party Antivirus, Ransomware, and VPN technology. Despite these measures, no method of electronic transmission or storage is completely secure. Therefore, whilst the company strives to protect sensitive and personal information, it cannot guarantee absolute security.
When do we destroy personal information?
The company retains your personal information for as long as necessary to fulfill the primary purpose as outlined in this policy, unless a longer retention period is required by law, or a secondary purpose that is directly related to the primary purpose is required.
After the purpose of the information is fulfilled, personal information will be securely destroyed or permanently de-identified.
Most personal information is or will be held for a minimum of 5 years.
Third Parties
Where reasonable and practicable to do so, the company will collect personal information from its primary source only. In some circumstances, information may be provided to the company by third parties. In such cases, the company will take reasonable steps to ensure that you are made aware of the information provided by the third party.
Personal information may be shared with third parties such as service providers, payment processors, marketing platforms, or contractors who assist in delivering the company’s products and services. We ensure these parties comply with our privacy obligations and do not use your information for unrelated purposes.
Privacy Policy Updates
The company will, from time to time, make changes or updates to the privacy policy outlined in this document. Reasonable steps will be taken to inform all customers, clients, students, and community members of any changes to this policy.
The company reserves the right to modify, replace, alter, or change these terms at any time.
The continued use of the company’s website, products, services, and online distribution channels (including social media) after any such changes or modifications constitutes the acceptance of the new policy.
Complaints and Enquiries
Available to all consumers, employees, vendors, service providers, and representatives of the company is the option to submit enquires and complaints surrounding the policy outlined in this document.
You understand that should any queries or complaints about the privacy policy outlined in this document arise, the company’s office contact details can be found below:
P.O Box 3058
Darra, QLD, 4103
privacy@jesture.com.au
+61 1800 901 602
If you are unsatisfied with our response to a privacy-related complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).